Staff Software Support Specialist IYears of Experience: 15Education & Licenses:M.S.I.S., Florida Institute of Technology, Melbourne, FLB.S., Business Administration, John Carroll University, University Heights, OHAreas of Specialization:Client RelationsConfiguration ManagementSoftware DistributionBusiness AnalysisSoftware IntegrationCreative troubleshootingProject ManagementProcess Development & ImprovementsPatch ManagementDatabase management (SQL Server, Oracle, MySQL)Overview:As the primary point of contact for all software clients, Ms. Bindas strives to maintain strong customer relationships while serving as technical advisor for all E2G software products: PlantManager™ platform, DamagePlus™ and Intellijoint™. An escalation point for the software user, Ms. Bindas works with E2G’s senior engineers and developers to ensure the highest level of service. Ms. Bindas also performs database migrations and database support for Risk-Based Inspection (RBI) and Fitness-for-Service (FFS) clients.Throughout her career, Ms. Bindas worked for several Fortune 500 companies. She served as a Lead IT Systems Engineering, gathering and analyzing detailed requirements for hosting applications to ensure delivery of highly scalable, cost-effective, high-performance solutions and integrating them into client enterprise infrastructure. Her experience also included System Support roles where she assisted and supported large system and software migrations and rollouts.