Preliminary results are delivered in as little as 24 hours when the problem demands an urgent solution!

E2G combines experts with decades of plant experience and access to state-of-the-art analytical laboratory equipment to provide immediate answers to the cause of failures as well as practical recommendations and corrective answers.

Oftentimes after a major failure, answers are needed quickly to determine repair/replace strategies. Learning from failures is also a key part of continuous improvement at your plant.

In addition to remote failure analysis service, E2G experts are available to arrive on site next day to help facilitate incident investigations as part of a formal Root Cause Failure Analysis (RCFA) or API 585 type protocol, as well as Fire Damage Assessments.


Specimen mechanical testing along with laboratory metallurgical analysis have efficiently presented clients with answers for today’s problems while providing insights for tomorrow’s. Some examples of how we have helped our clients include:

  • Identifying HTHA from NDT calls from “boat” or “scoop” samples
  • Charpy impact testing to develop “Custom” MPTs and critical flaw sizing
  • Creep damage characterization and Omega creep testing
  • Conducting testing on removed hot tap coupon to determine material properties after high temperature exposure
  • Quantifying the impact of thermal runaway/upset events
  • Distinguishing fabrication defects from fatigue damage and offering mitigation solutions for remaining in-service components

Download Failure Analysis Brochure

E2G Help Desk Services


Our Help Desk IT specialists and engineers are available for questions about all E2G products. Our goal is to facilitate upgrades and conversions, quickly answer your questions, and help you benefit from our state-of-the-art software products.

216.658.4777

Weekdays 9am – 4pm ET